On-Site Account Manager — HR & Payroll Solutions

AptaChem Consulting LLC; Schaumburg (IL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401(k) Match

Job summary

Paylocity is seeking an Account Manager to resolve client payroll and HR system challenges while fostering exceptional customer relationships through technical expertise. This in-office role is based at our Schaumburg, IL location, requiring five days on-site.

You will serve as the primary contact within a dedicated client team, handling calls, Zoom meetings, and emails to ensure high client satisfaction. Responsibilities include issue resolution, client-focused collaboration with internal

Qualifications

• Bachelor’s degree required.
• Proficiency in Microsoft Office suite.
• Strong written communication skills for business correspondence.
• Strong team player with attention to detail.
• Self-starter with ability to handle multiple projects.
• Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.

Responsibilities

• Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and elevate when necessary.
• Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
• Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
• Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies.
• Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.

Skills

Analytical thinking

Problem-solving

Time management

Communication

Decision-making

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Paylocity is seeking an Account Manager to resolve client payroll and HR system challenges while fostering exceptional customer relationships through technical expertise. This in-office role is based at our Schaumburg, IL location, requiring five days on-site.

You will serve as the primary contact within a dedicated client team, handling calls, Zoom meetings, and emails to ensure high client satisfaction. Responsibilities include issue resolution, client-focused collaboration with internal