On-Shift Operations Leader & Guest Experience

Sky Zone; Brentwood (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k with company matching

Job summary

Sky Zone in Brentwood, TN is seeking a Team Lead to guide operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. You’ll act as Manager on Duty when leaders aren’t present, coach teammates, and ensure guest experiences meet Sky Zone’s WOW standards.

Bring 2+ years in guest-facing roles with supervisory experience; be flexible for evenings, weekends, and holidays; learn POS and MS Office tools; support a high-energy park environment.

Qualifications

• Minimum of 2 years in operations or guest-facing roles with supervisory experience.
• Experience in retail, F&B, entertainment, or recreation preferred.
• Proven leadership, on-the-floor coaching, and ability to delegate.

Responsibilities

• Act as Manager on Duty when leaders are not on-site; ensure safety and guest flow.
• Lead from the floor, coach team, and maintain service standards across departments.
• Drive membership and program sales; oversee events and guest experiences.
• Oversee safety, opening/closing procedures, and park cleanliness.
• Coordinate across Programs, Café, Front Desk, Events, and Maintenance as needed.

Skills

Leadership

Supervisory experience

Guest service

Coaching/mentoring

Team motivation

Communication

Flexibility

Adaptability

Problem solving

Reliability

Tools

POS systems

Microsoft Office Suite

Microsoft Teams

Job description

Sky Zone in Brentwood, TN is seeking a Team Lead to guide operations across Sales & Service, Parties & Events, and Food & Beverage/Facilities. You’ll act as Manager on Duty when leaders aren’t present, coach teammates, and ensure guest experiences meet Sky Zone’s WOW standards.

Bring 2+ years in guest-facing roles with supervisory experience; be flexible for evenings, weekends, and holidays; learn POS and MS Office tools; support a high-energy park environment.