On-Prem IT Help Desk Technician – Secret Clearance

Integration Innovation, Inc.; Huntsville (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Excellent insurance coverage

401(k) match

Generous PTO

Health and wellness incentives

Tuition and certification reimburse

Job summary

i3, headquartered in Huntsville, AL, seeks a Help Desk Technician to provide end-user IT support and desktop services. You will troubleshoot software and hardware, use tools like Active Directory and JIRA, and maintain security per policy.

Responsibilities include supporting Office 365/Teams, assisting with network and printing devices, and documenting issues with a collaborative team. A DoD 8570.01-M compliant background and an active Secret clearance are required.

Qualifications

• Bachelor’s degree in Computer Information Systems, IT, CS, or related technical field (additional experience may substitute).
• DoD 8570.01-M compliant.
• CompTIA Security+ CE.
• Active Secret Security Clearance.

Responsibilities

• Provide desktop support and address technical issues for a large user base.
• Troubleshoot software issues for Office 365, Teams, and COTS/GOTS.
• Utilize Active Directory, Remote Desktop, and JIRA for ticketing and access control.
• Support hardware including PCs, printers, monitors, and peripheral devices.
• Collaborate with IT team to document issues and implement improvements.
• Set up IT equipment for users and ensure system security per policy.

Skills

Customer service

Communication skills

Teamwork

Troubleshooting

Education

Bachelor's degree in Computer Information Systems, IT, CS

Tools

Active Directory

Remote Desktop

JIRA

Office 365

Teams

Job description

i3, headquartered in Huntsville, AL, seeks a Help Desk Technician to provide end-user IT support and desktop services. You will troubleshoot software and hardware, use tools like Active Directory and JIRA, and maintain security per policy.

Responsibilities include supporting Office 365/Teams, assisting with network and printing devices, and documenting issues with a collaborative team. A DoD 8570.01-M compliant background and an active Secret clearance are required.