IT Technician III: Onsite Support Pro

Redwire Corporation; Huntsville (AL); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Matching 401(k)

Paid PTO

Paid holidays

Medical, vision, and dental insurance

Group Short‑Term & Long‑Term Dis���b

Job summary

Redwire Defense Tech in Huntsville, AL is seeking an IT Technician to provide onsite end-user support, troubleshoot desktop issues, and maintain smooth operations in a fast-paced environment. The role requires 4+ years of IT experience in Microsoft enterprise environments, hands-on hardware skills, and the ability to obtain security clearance and CompTIA Security+ within six months.

You will work with IT vendors, document processes, and contribute to defense‑related IT operations while adhering

Qualifications

• 4+ years of IT Technician experience, preferably in the U.S. defense industry.
• Strong background in Microsoft enterprise environments (Windows workstations/servers, Microsoft 365).
• Hands‑on experience with PC hardware, networking technologies, and enterprise IT services (Wi‑Fi, VLAN, VPN, VoIP, 802.1x, Zero‑Trust, MFA, Virtualization).
• Proficiency with Windows configuration, Active Directory, and Group Policy.
• Ability to obtain CompTIA Security+ certification within 6 months of hire.
• Ability to obtain and maintain a security clearance.

Responsibilities

• Provide first-level contact and convey resolutions to customer issues onsite as well as remote.
• Track, route, and redirect problems to correct resources.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Ensure proper recording, documentation, and closure of tickets.
• Identify and implement procedure modifications and improvements.
• Managing technical documentation.
• Work with and coordinate IT vendors.
• Additional hours may be required to support development or production goals.
• Ability to work independently and collaboratively in a dynamic, rapidly changing environment.

Skills

Multitasking

Independent and collaborative

Problem ownership

Customer service mindset

Education

Associate's or Bachelor's degree in IT/CS

Tools

Windows OS

Active Directory

Group Policy

Microsoft 365

Wi‑Fi

VLAN

VPN

VoIP

802.1x

Zero‑Trust

MFA

virtualization

CompTIA Security+

Job description

Redwire Defense Tech in Huntsville, AL is seeking an IT Technician to provide onsite end-user support, troubleshoot desktop issues, and maintain smooth operations in a fast-paced environment. The role requires 4+ years of IT experience in Microsoft enterprise environments, hands-on hardware skills, and the ability to obtain security clearance and CompTIA Security+ within six months.

You will work with IT vendors, document processes, and contribute to defense‑related IT operations while adhering