Help Desk Technician I - Secret-Cleared Onsite IT Support

Mission Multiplier; Shiloh (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Group Life Insurance

Voluntary Life/AD&D Insurance

Medical Insurance

Secondary/GAP Insurance

Dental Coverage

Vision Coverage

Short-Term Disability Insurance

Long-Term Disability Insurance

Accident Insurance

Critical Illness Insurance

401k (w/ employer match) after six (6)

Job summary

Mission Multiplier is seeking a Help Desk Technician I to support a government customer at Scott AFB, IL. The role requires a current Secret clearance and entails Tier 1 support in both unclassified and classified environments, with after-hours on-call rotation.

Responsibilities include incident ticket creation, device imaging, VPN assistance, and asset management. This is an entry-level, onsite position with team-based, policy-driven procedures.

Qualifications

• OS Certification (Windows 11 OS, etc.)
• Current Active Secret security clearance
• IAT Level II Certification (CompTIA Security+ CE) or equivalent DoD 8570
• Experience with desktop/laptop image creation and management

Responsibilities

• Setup and support laptops/desktops in unclassified and classified environments.
• Provide Tier 1 Help Desk coverage for military, civilian, and contractor users.
• Create and manage Remedy tickets from calls, walk-ins, and self-service portals.
• Route calls to Help Desk Specialists for issue resolution.
• Maintain inventory and asset records for IT equipment and mobile devices.

Skills

OS Certification

Secret clearance

IAT II Certification

Hardware/Software maintenance

Education

High School/Assoc. Degree

Job description

Mission Multiplier is seeking a Help Desk Technician I to support a government customer at Scott AFB, IL. The role requires a current Secret clearance and entails Tier 1 support in both unclassified and classified environments, with after-hours on-call rotation.

Responsibilities include incident ticket creation, device imaging, VPN assistance, and asset management. This is an entry-level, onsite position with team-based, policy-driven procedures.