IT Helpdesk Specialist I — Mission-Centric Support

Agile Defense, Inc.; Oregon; On-site; USD 42,000 - 54,000; Full time

Job summary

Agile Defense, Inc. is seeking a Technical Support - Helpdesk Support Specialist I to provide first-line IT assistance at a DoD-related program site in Huntsville, AL.

The role focuses on customer service, incident triage, and desk-side support, with growth in ITSM, Active Directory, and remote support. On-site work five days a week, with a requirement for a high school diploma and less than 2 years of experience.

Qualifications

• Typically requires a high school diploma and less than 2 years of relevant work experience.
• Provides first-level IT support, including PC, server, and mainframe applications and hardware.
• Experience with ITSM systems and incident management processes is preferred.

Responsibilities

• Provide first-level IT support by phone and in person to end-users.
• Escalate issues to appropriate teams and maintain call logs.
• Assist with installation, operation, and troubleshooting of computer systems and software.
• Create user guides and train users on new hardware and software as needed.
• Collaborate with team members to develop knowledge base and run diagnostics.

Skills

ITSM systems

ServiceNow

Remedy

Active Directory

Print server

Change Management

Remote Desktop

VDI

Customer Service

Communication

Mentor juniors

Education

High school diploma or equivalent

Job description

Agile Defense, Inc. is seeking a Technical Support - Helpdesk Support Specialist I to provide first-line IT assistance at a DoD-related program site in Huntsville, AL.

The role focuses on customer service, incident triage, and desk-side support, with growth in ITSM, Active Directory, and remote support. On-site work five days a week, with a requirement for a high school diploma and less than 2 years of experience.