Onsite Enterprise Service Desk Analyst - Secret Clearance

Astrion; Huntsville (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Astrion invites applications for an Enterprise Service Desk Analyst in Huntsville, AL. This on-site role supports enterprise IT operations, end-user computing, and cybersecurity‑driven tasks. A strong customer service mindset and collaboration with cybersecurity, infrastructure, and compliance teams are essential.

The position requires an active Secret clearance, DoD 8140‑aligned credentials, and experience with Windows 11, O365, Azure Gov, and support tooling. Monday–Friday onsite in Huntsville.

Qualifications

• Requires a formal IT or related degree with relevant IT experience.
• DoD 8140-aligned certifications preferred (CompTIA Security+).
• Strongend understanding of Windows 11, O365, Azure Gov, IT operations.

Responsibilities

• Provide end-user support and resolve tickets in a timely manner.
• Assist with workstation setup, provisioning, and account management.
• Coordinate with cyber, infra, and compliance teams as needed.
• Document procedures and troubleshoot enterprise IT issues.

Skills

IT support

Customer service

Communication

Collaboration

Problem solving

Time management

Security clearance

Windows 11

Microsoft 365

Azure Gov familiarity

Education

Bachelor’s degree in Computer Science/ IT/ Engineering

Associate degree with 5+ years related experience

Tools

ManageEngine ServiceDesk Plus

BeyondTrust Remote Support

Active Directory/Entra ID

Job description

Astrion invites applications for an Enterprise Service Desk Analyst in Huntsville, AL. This on-site role supports enterprise IT operations, end-user computing, and cybersecurity‑driven tasks. A strong customer service mindset and collaboration with cybersecurity, infrastructure, and compliance teams are essential.

The position requires an active Secret clearance, DoD 8140‑aligned credentials, and experience with Windows 11, O365, Azure Gov, and support tooling. Monday–Friday onsite in Huntsville.