Onsite Help Desk Technician I - Secret Clearance

Mission Multiplier; Illinois; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Group Life Insurance

Medical Insurance

401k (employer match) after six months

Dental Coverage

Vision Coverage

Short-Term Disability Insurance

Long-Term Disability Insurance

Accident Insurance

Critical Illness Insurance

Job summary

Mission Multiplier is seeking an entry-level Help Desk Technician I to support a government customer at Scott AFB, IL. This onsite role requires a current Secret clearance and involves after-hours on-call rotation.

Responsibilities include Tier 1 support for unclassified and classified environments, ticket creation, and VPN assistance. The ideal candidate will have a high school diploma or associate's degree, OS certification, and DoD 8570 IAT II or equivalent.

Qualifications

• High school diploma OR Associate's degree and 1-5 years related experience.
• Operating Systems (OS) Certification (Windows 11 OS, etc.)
• Experience with creating and managing desktop/laptop images.
• Current Active Secret security clearance.
• Information Assurance Technical (IAT) Level II Certification (CompTIA Security + CE) or equivalent IAW DoD 8570 requirements.
• Knowledge of general hardware and software maintenance and configuration, trouble ticket database configuration, general clerical procedures, and experience in office management is desirable.

Responsibilities

• Laptop/desktop setup and support both unclassified and classified environment.
• Tier 1 Help Desk coverage as first line technician servicing military, civilian, and contractor users.
• Create remedy tickets from calls, walk-ins, and self-service system to support hardware, software, network and system issues.
• Route calls to assign Help Desk Specialist to support and respond to issues.
• Maintain and update records of mobile devices; conduct in/out processing for users.
• Assist users with VPN access and AF-approved software and services.
• Document configurations and procedures.
• Assist with inventory and asset management for IT equipment.
• Work as part of a team and follow established policy and procedures.

Skills

Secret clearance

Education

High school diploma or Associate's degree

Tools

OS Certification (Windows 11)

IAT Level II (CompTIA Security+)

Remedy ticketing system

Job description

Mission Multiplier is seeking an entry-level Help Desk Technician I to support a government customer at Scott AFB, IL. This onsite role requires a current Secret clearance and involves after-hours on-call rotation.

Responsibilities include Tier 1 support for unclassified and classified environments, ticket creation, and VPN assistance. The ideal candidate will have a high school diploma or associate's degree, OS certification, and DoD 8570 IAT II or equivalent.