On-Floor Airport Operations Lead (Security & Service)

Secure Identity, LLC.; Fort Lauderdale (FL); Presencial; USD 28.000 - 40.000; Jornada completa

Descripción de la vacante

CLEAR in Fort Lauderdale is seeking an Assistant Operations Manager to join the airport leadership team and drive daily floor operations at the station. You will lead a fast-paced, hands-on team focused on security, customer service, and sales.

The role requires 1–2 years of leadership in a customer-facing environment, excellent communication, and the ability to manage multiple priorities in dynamic conditions. Expect a non-traditional schedule and adherence to CLEAR/TSA procedures.

Formación

• 1–2 years of leadership experience in a customer-facing operation.
• Excellent interpersonal and communication skills to motivate, mentor and influence others.
• Ability to manage multiple priorities in a dynamic environment.
• Strong organizational skills for multitasking.
• Proficiency in using technology daily in your work.
• Ability to stand/walk for extended periods.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations.
• Availability to work a non-traditional schedule (weekends, holidays, early mornings, evenings).
• Successful completion of CLEAR background checks and related screening.

Responsabilidades

• Spend 80% of time on the floor in a customer-facing environment at the airport.
• Ensure CLEAR and TSA policy and procedures are conducted with high security and integrity.
• Monitor & drive security, service & sales on each shift.
• Manage shift briefings, debriefs & huddles, and changes, breaks, rotations.
• Coach, mentor, and train the team to meet sales and customer service goals and standards.
• Oversee asset control & devices and troubleshoot when necessary.
• Represent CLEAR throughout the airport, TSA and airline community with stakeholders.
• Manage incident prevention and responses.
• Attend station management team meetings.

Conocimientos

Leadership experience

Interpersonal skills

Multi-tasking

Organizational skills

Technology proficiency

Stamina

Policy adherence

Flexible scheduling

Background checks

Descripción del empleo

CLEAR in Fort Lauderdale is seeking an Assistant Operations Manager to join the airport leadership team and drive daily floor operations at the station. You will lead a fast-paced, hands-on team focused on security, customer service, and sales.

The role requires 1–2 years of leadership in a customer-facing environment, excellent communication, and the ability to manage multiple priorities in dynamic conditions. Expect a non-traditional schedule and adherence to CLEAR/TSA procedures.