On-Demand AV Field Engineer (L2)

Axiom Technologies; New York (NY); On-site; USD 60,000 - 95,000; Full time

Job summary

Axiom Technologies is seeking an experienced AV Support Engineer – L2 Field Support to provide onsite technical support for meeting room AV environments across multiple client locations in New York, NY. This on-demand role involves working onsite with no guaranteed hours and hourly availability.

You will troubleshoot meetings rooms, install Teams Rooms, and coordinate with remote teams and vendors. The ideal candidate has hands-on experience with AV equipment, meeting room tech, network

Qualifications

• Hands-on experience troubleshooting meeting room technologies and AV peripherals.
• Ability to troubleshoot AV, hardware, network, and connectivity issues onsite.
• Strong communication and coordination with remote support teams, vendors and onsite users.

Responsibilities

• Advanced Onsite Troubleshooting: diagnose AV issues, collect logs, implement fixes and isolate issues.
• New Meeting Room Setup & Build: install MS Teams Rooms, cameras, DSPs, displays, and peripherals; validate cabling and device pairing.
• IMACD Activities: relocate equipment, replace/add/substitute AV devices, decommission as required.
• Advanced Configuration Support: assist with Teams Admin Center configurations and DSP setup.
• Network & AV Issue Isolation: check VLANs, QoS, network paths, and coordinate with OEM/vendor teams.
• UAT & Meeting Room Certification: test audio, video, content sharing, Teams join, and sign-off readiness.
• Documentation & Reporting: update tickets, capture evidence, maintain as-built docs and identify recurring issues.

Skills

AV support

Meeting room support

Field services

Microsoft Teams Rooms

Tools

PuTTY

Logitech

Poly

Crestron

Job description

Axiom Technologies is seeking an experienced AV Support Engineer – L2 Field Support to provide onsite technical support for meeting room AV environments across multiple client locations in New York, NY. This on-demand role involves working onsite with no guaranteed hours and hourly availability.

You will troubleshoot meetings rooms, install Teams Rooms, and coordinate with remote teams and vendors. The ideal candidate has hands-on experience with AV equipment, meeting room tech, network