On-Call Shelter Operations Lead - Extreme Weather

Volunteers of America; Everett (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Vacation and Sick Time

Competitive compensation

Health Savings Account (HSA)

403(b) Retirement Plan matching

Professional Development opportunities

Job summary

Volunteers of America is currently seeking a Site Lead to coordinate daily operations at the Monroe Extreme Weather Shelter. This on-call, full-time role supports activations during severe weather and ensures that shelter operations and documentation follow established procedures.

The position involves supervising staff and volunteers, maintaining guest dignity and safety, and communicating with the Program Manager and host site.

Qualifications

• Experience in homelessness services, social services, or a related setting preferred.
• Strong communication, organizational, interpersonal, and problem-solving skills.
• Ability to work independently, prioritize responsibilities, and communicate concerns promptly.
• Must be at least 18 years old and successfully complete a pre-employment background check.

Responsibilities

• Respond to activation notices and coordinate onsite operations according to shelter procedures.
• Coordinate staff and volunteer coverage with the Program Manager and report absences or gaps.
• Conduct shift briefings and ensure coverage of guest check-in, monitoring, food service, cleaning, and other functions.
• Orient, train, and support staff and volunteers in shelter procedures, guest engagement, documentation, and emergency response.
• Monitor completion of assigned duties, provide guidance, and report concerns to the Program Manager.
• Oversee shelter setup, operation, cleanup, and closure.
• Greet and orient guests to shelter expectations, services, schedules, and safety procedures.
• Monitor shelter capacity and intake paperwork; maintain a safe and professional environment.
• Respond to guest concerns and emergencies using de-escalation and established procedures.
• Coordinate with law enforcement, fire, EMS, and other resources when needed; document incidents.

Skills

leadership

communication

de-escalation

problem-solving

Tools

Microsoft Word

Excel

Job description

Volunteers of America is currently seeking a Site Lead to coordinate daily operations at the Monroe Extreme Weather Shelter. This on-call, full-time role supports activations during severe weather and ensures that shelter operations and documentation follow established procedures.

The position involves supervising staff and volunteers, maintaining guest dignity and safety, and communicating with the Program Manager and host site.