On-Call Extreme Weather Shelter Lead

Volunteers of America; Everett (WA); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Vacation and Sick Time

Holidays: 9 paid per year + 2 floating

Medical, Dental, Vision

Health Savings Account (HSA)

Flexible Savings Account (FSA) medical

403(b) Retirement Plan matching

Professional Development opportunities

Job summary

Volunteers of America is seeking a Site Lead for the Snohomish Extreme Weather Shelter in Everett, WA. The role provides onsite leadership during activations, coordinating staff and volunteers, ensuring guest safety, and maintaining shelter operations per established procedures.

Hours vary by activation, including day, early morning, evening, or overnight shifts with limited notice. On-call responsibilities require vigilance, decisive action, and strong communication with the Program Manager.

Qualifications

• Experience in homelessness services or related social services preferred.
• Ability to provide clear direction, training, and support to staff and volunteers.
• Strong communication, organizational, interpersonal, and problem-solving skills.
• Ability to use de-escalation, conflict resolution, and sound judgment during emergencies.
• Must be at least 18 and able to pass pre-employment background check.
• Ability to work independently and stay awake during overnight shifts.
• Ability to work outdoors in inclement weather as needed.

Responsibilities

• Respond to activation notices and coordinate onsite operations according to the approved shelter schedule and procedures.
• Coordinate staff and volunteer coverage with the Program Manager and promptly report absences, coverage gaps, or operational needs.
• Conduct shift briefings, assign responsibilities, and ensure coverage of guest check-in, monitoring, food service, cleaning, and other essential functions.
• Orient, train, and support staff and volunteers in shelter procedures, guest engagement, documentation, and emergency response.
• Monitor completion of assigned duties, provide timely guidance, and communicate staff performance concerns to the Program Manager.
• Oversee and participate in shelter setup, operation, cleanup, and closure.
• Greet and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.
• Monitor shelter capacity, guest flow, and completion of required intake paperwork.
• Maintain a safe, welcoming, and professional environment that supports guest dignity, privacy, and access to services.
• Remain awake and alert while conducting regular safety checks of guest areas, entrances, exits, restrooms, and shared spaces; document rounds as required.
• Respond to guest concerns, conflicts, and medical, behavioral, or environmental emergencies using de-escalation and established procedures.
• Coordinate with law enforcement, fire, emergency medical services, and other resources when needed; document incidents and obtain responding agency report numbers when available.

Job description

Volunteers of America is seeking a Site Lead for the Snohomish Extreme Weather Shelter in Everett, WA. The role provides onsite leadership during activations, coordinating staff and volunteers, ensuring guest safety, and maintaining shelter operations per established procedures.

Hours vary by activation, including day, early morning, evening, or overnight shifts with limited notice. On-call responsibilities require vigilance, decisive action, and strong communication with the Program Manager.