Extreme Weather Shelter Operations Lead (On-Call)

Volunteers Of America Western Washington; Everett (WA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Vacation and Sick Time

Holidays: 9 paid + 2 floating

Medical, Dental, Vision

HSA

FSA medical & dependent care

Employee Assistance program

403(b) retirement plan matching

Professional Development

Job summary

Volunteers of America Western Washington is seeking an on-call Site Lead for the Monroe Extreme Weather Shelter in Everett, WA. You will coordinate daily operations, supervise staff and volunteers, and ensure guest safety, intake, and service delivery during activations.

The role requires leadership, de-escalation, and strong communication skills, with hours varying by activation and potential overnight shifts.

Qualifications

• Experience in homelessness services or related social services.
• Ability to train and support staff and volunteers.
• Strong communication and organizational skills.
• Comfort with overnight and on-call duties.

Responsibilities

• Coordinate on-site operations per shelter schedule and procedures.
• Manage staff and volunteer coverage; report gaps to the Program Manager.
• Lead shift briefings; assign duties and ensure all guest services are covered.

Skills

Staff supervision

De-escalation

Communication

Problem solving

Overnight shifts

Tools

Microsoft Word

Microsoft Excel

Job description

Volunteers of America Western Washington is seeking an on-call Site Lead for the Monroe Extreme Weather Shelter in Everett, WA. You will coordinate daily operations, supervise staff and volunteers, and ensure guest safety, intake, and service delivery during activations.

The role requires leadership, de-escalation, and strong communication skills, with hours varying by activation and potential overnight shifts.