On-Call Shelter Support Specialist – Extreme Weather

Volunteers of America; Sultan (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation and Sick Time

Competitive compensation

Health, Dental, Vision

403(b) Retirement Plan matching

Professional Development opportunities

Job summary

Volunteers of America is seeking an on-call Extreme Weather Shelter Site Staff member to support the South Snohomish County Extreme Weather Shelter in Lynnwood. You will assist with shelter setup, guest check-in, supervision, and safety procedures, with shifts that vary from daytime to overnight.

The role emphasizes de-escalation, strong communication, and coordination with staff, partners, and responders. Comfort with overnight hours and staying alert is essential.

Qualifications

• Excellent communication and interpersonal skills to support shelter guests and volunteers.
• Ability to identify and respond to medical, environmental, and safety concerns using de-escalation techniques and emergency procedures.
• Comfort in working overnight or irregular hours and maintaining a safe, welcoming environment.

Responsibilities

• Respond to shelter activation notices and report to the assigned location as scheduled.
• Set up, operate, clean, and close the shelter according to procedures for the activation.
• Prepare and maintain guest check-in, sleeping or cooling, food-service, supply, and safety areas.
• Greet, check in, and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.
• Complete required guest, shift, incident, and transportation documentation accurately and confidentially.
• Distribute approved supplies and assist with food and beverage setup, service, storage, and cleanup.
• Remain awake and alert while monitoring shelter activities, guest areas, entrances, exits, restrooms, and shared spaces.
• Maintain guest confidentiality and report hazards or incidents to staff and responders promptly.

Skills

Strong communication

De-escalation

Conflict resolution

Emergency response

Tools

Microsoft Word

Excel

Job description

Volunteers of America is seeking an on-call Extreme Weather Shelter Site Staff member to support the South Snohomish County Extreme Weather Shelter in Lynnwood. You will assist with shelter setup, guest check-in, supervision, and safety procedures, with shifts that vary from daytime to overnight.

The role emphasizes de-escalation, strong communication, and coordination with staff, partners, and responders. Comfort with overnight hours and staying alert is essential.