On-Call Extreme Weather Shelter Specialist

Volunteers Of America Western Washington; Sultan (WA); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Vacation up to 200 hours

Sick time up to 108.64 hours

9 paid holidays + 2 floating holidays

Medical, Dental, Vision Insurance

Health Savings Account (HSA)

Flexible Savings Account (FSA)

Employee Assistance program

403(b) Retirement Plan matching

Professional Development opportunities

Job summary

Volunteers of America Western Washington seeks a flexible Extreme Weather Shelter Site Staff member to support front‑line shelter operations in Lynnwood during severe weather events. The role involves guest check‑in, shelter setup, and safety monitoring on an on‑call basis with varied hours.

You will coordinate with staff and volunteers, maintain confidentiality, and respond to incidents or emergencies according to procedures. Previous shelter or homelessness‑services experience is advantageous.

Qualifications

• Strong communication, interpersonal, problem‑solving, conflict‑resolution, and de‑escalation skills.
• Ability to maintain professional boundaries.
• Ability to remain awake and alert during overnight shifts.
• Ability to respond to on‑call assignments during extreme weather.
• Basic computer proficiency with Microsoft Word and Excel, email, electronic forms, web‑based portals, and internet navigation.

Responsibilities

• Respond to shelter activation notices and report to the assigned location as scheduled.
• Set up, operate, clean, and close the shelter according to procedures for the specific activation.
• Prepare and maintain guest check‑in, sleeping or cooling, food‑service, supply, and safety areas.
• Greet, check in, and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.
• Complete required guest, shift, incident, and transportation documentation accurately, promptly, and confidentially.
• Distribute approved supplies and assist with food and beverage setup, service, storage, and cleanup.
• Remain awake and alert while monitoring shelter activities, guest areas, entrances, exits, restrooms, and shared spaces.
• Maintain a safe, welcoming, and professional environment that supports guest dignity, privacy, and access to services.
• Identify and respond to medical, behavioral, environmental, and safety concerns using de‑escalation, emergency procedures, and appropriate outside resources.
• Maintain guest and program confidentiality.
• Provide direction to volunteers and work cooperatively with staff, partners, host‑site representatives, emergency responders, and community members.
• Communicate important operational and safety information during shift changes and promptly report incidents, hazards, damage, maintenance concerns, and supply needs.

Skills

Communication skills

Interpersonal skills

Problem solving

Conflict resolution

De-escalation skills

Overnight shift alertness

Tools

Microsoft Word

Excel

Email

Web portals

Job description

Volunteers of America Western Washington seeks a flexible Extreme Weather Shelter Site Staff member to support front‑line shelter operations in Lynnwood during severe weather events. The role involves guest check‑in, shelter setup, and safety monitoring on an on‑call basis with varied hours.

You will coordinate with staff and volunteers, maintain confidentiality, and respond to incidents or emergencies according to procedures. Previous shelter or homelessness‑services experience is advantageous.