Monroe Extreme Weather Shelter Site Lead (69746)

Volunteers Of America Western Washington; Everett (WA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Vacation and Sick Time

Holidays: 9 paid + 2 floating

Medical, Dental, Vision

HSA

FSA medical & dependent care

Employee Assistance program

403(b) retirement plan matching

Professional Development

Job summary

Volunteers of America Western Washington is seeking an on-call Site Lead for the Monroe Extreme Weather Shelter in Everett, WA. You will coordinate daily operations, supervise staff and volunteers, and ensure guest safety, intake, and service delivery during activations.

The role requires leadership, de-escalation, and strong communication skills, with hours varying by activation and potential overnight shifts.

Qualifications

• Experience in homelessness services or related social services.
• Ability to train and support staff and volunteers.
• Strong communication and organizational skills.
• Comfort with overnight and on-call duties.

Responsibilities

• Coordinate on-site operations per shelter schedule and procedures.
• Manage staff and volunteer coverage; report gaps to the Program Manager.
• Lead shift briefings; assign duties and ensure all guest services are covered.

Skills

Staff supervision

De-escalation

Communication

Problem solving

Overnight shifts

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details: Job Location: Lombard Building - Everett, WA 98201, Position Type: On Call, Education Level: Not Specified, Salary Range: $31.91 - $34.38 Hourly, Job Shift: Any, Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

The Extreme Weather Shelter Site Lead coordinates daily operations at the Monroe Extreme Weather Shelter. Under the direction of the Shelter Services Program Manager, the Site Lead supports shelter activations during severe cold, excessive heat, hazardous air quality, storms, and other weather-related conditions identified by Snohomish County and local partners. This on-call position provides onsite leadership, coordinates staff and volunteer assignments, monitors guest and facility safety, and ensures that shelter operations and documentation follow established procedures. The Site Lead also performs direct shelter duties, supports staff in responding to guest needs, and maintains communication with the Program Manager and host site. Hours vary by activation and may include daytime, early morning, evening, or overnight shifts with limited notice.

Principal Activities

• Respond to activation notices and coordinate onsite operations according to the approved shelter schedule and procedures.
• Coordinate staff and volunteer coverage with the Program Manager and promptly report absences, coverage gaps, or operational needs.
• Conduct shift briefings, assign responsibilities, and ensure coverage of guest check-in, monitoring, food service, cleaning, and other essential functions.
• Orient, train, and support staff and volunteers in shelter procedures, guest engagement, documentation, and emergency response.
• Monitor completion of assigned duties, provide timely guidance, and communicate staff performance concerns to the Program Manager.
• Oversee and participate in shelter setup, operation, cleanup, and closure.
• Greet and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.
• Monitor shelter capacity, guest flow, and completion of required intake paperwork.
• Maintain a safe, welcoming, and professional environment that supports guest dignity, privacy, and access to services.
• Remain awake and alert while conducting regular safety checks of guest areas, entrances, exits, restrooms, and shared spaces; document rounds as required.
• Respond to guest concerns, conflicts, and medical, behavioral, or environmental emergencies using de-escalation and established procedures.
• Coordinate with law enforcement, fire, emergency medical services, and other resources when needed; document incidents and obtain responding agency report numbers when available.

We believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee.

Benefits

• Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 9 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

We’re looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.

Qualifications

• Commitment to serving people experiencing homelessness, including but not limited to individuals experiencing mental health concerns, substance use, trauma, and disability.
• Experience in homelessness services, social services, or a related setting preferred.
• Ability to provide clear direction, training, coaching, and support to staff and volunteers.
• Strong communication, organizational, interpersonal, and problem-solving skills.
• Demonstrated ability to use de-escalation, conflict resolution, and sound judgment during emergencies and stressful situations.
• Ability to maintain professional boundaries, protect confidentiality, and model respectful and nonjudgmental service.
• Ability to work independently, prioritize responsibilities, and communicate concerns promptly.
• Ability to remain awake and alert throughout overnight shifts.
• Ability to respond to on-call assignments and report to the shelter during extreme weather.
• Basic computer proficiency with Microsoft Word and Excel, email, electronic forms, web-based portals, and internet navigation.
• Ability to prepare clear, factual, accurate, and timely incident reports and shift summaries.
• Must be at least 18 years old and successfully complete a pre-employment background check.
• Ability to work in a congregate shelter environment, use required personal protective equipment, and work outdoors in inclement weather as needed.
• Ability to perform the essential functions of the position, with or without reasonable accommodation, including standing, walking, moving supplies or equipment, and lifting up to 30 pounds.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and allemployment‑related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.