Frontline On-Call: Extreme Weather Shelter Staff

Volunteers Of America Western Washington; Everett (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Vacation and Sick Time

Holidays: 9 paid per year + 2 floating

Medical, Dental, Vision

Health Savings Account (HSA)

Flexible Savings Account (FSA)

403(b) Retirement Plan matching

Professional Development opportunities

Job summary

Volunteers of America Western Washington is seeking an on-call Extreme Weather Shelter Site Staff in Everett, WA. The role involves setting up shelters, guest check-in, safety monitoring, and supporting volunteers during activations including extreme weather events.

The position requires flexibility for daytime, overnight, or irregular shifts, with responsibilities spanning guest assistance, documentation, and emergency response procedures.

Qualifications

• On-call shelter staff position with variable shifts.
• Experience not required/Not Specified.
• Commitment to serving people experiencing homelessness and supporting guests.

Responsibilities

• Respond to shelter activation notices and report to the assigned location as scheduled.
• Set up, operate, clean, and close the shelter according to procedures for the activation.
• Prepare and maintain guest check-in, sleeping or cooling, food-service, supply, and safety areas.
• Greet, check in, and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.
• Complete required guest, shift, and incident documentation accurately, promptly, and confidentially.
• Distribute approved supplies and assist with food and beverage setup, service, storage, and cleanup.
• Remain awake and alert while monitoring shelter activities, guest areas, entrances, exits, restrooms, and shared spaces.
• Maintain a safe, welcoming, and professional environment that supports guest dignity, privacy, and access to services.
• Identify and respond to medical, behavioral, environmental, and safety concerns using de-escalation, emergency procedures, and appropriate outside resources.
• Maintain guest and program confidentiality.
• Provide direction to volunteers and work cooperatively with staff, partners, host-site representatives, emergency responders, and community members.
• Communicate important operational and safety information during shift changes and promptly report incidents, hazards, damage, maintenance concerns, and supply needs.

Skills

Communication

Interpersonal skills

Problem-solving

De-escalation

Tools

Microsoft Word

Microsoft Excel

Email

Electronic forms

Web-based portals

Job description

Volunteers of America Western Washington is seeking an on-call Extreme Weather Shelter Site Staff in Everett, WA. The role involves setting up shelters, guest check-in, safety monitoring, and supporting volunteers during activations including extreme weather events.

The position requires flexibility for daytime, overnight, or irregular shifts, with responsibilities spanning guest assistance, documentation, and emergency response procedures.