On-Call IT Service Desk Tech - Windows & Mac Support

Staffmark Group; Lafayette (LA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Solid weekly pay

Medical, dental, and vision benefits

Optional 401(k)

Job summary

Staffmark is hiring a IT Service Desk Technician in Lafayette, LA. The role provides first-level support for end users, resolving hardware, software, printer, and network issues, with on-site and field coverage.

You’ll manage tickets, document solutions, and help onboard new employees in Azure AD and Microsoft 365. The position requires a foundation in IT fundamentals, strong customer service, and the ability to work in a team while also handling independent tasks.

Qualifications

• Foundation in computer hardware, software, and network support
• Experience supporting Windows 11 and Mac OS environments
• Familiarity with Azure Active Directory and Microsoft 365 account management preferred
• Excellent customer service, communication, and interpersonal skills

Responsibilities

• Provide first-level technical support for end users by resolving hardware, software, printer, and network issues
• Review, update, troubleshoot, and resolve IT support tickets in a timely manner
• Research unfamiliar technical issues and document solutions for the IT knowledge base
• Install, configure, and deploy computers, peripherals, and end‑user software
• Create user accounts and onboard new employees in Azure Active Directory and Microsoft 365
• Stage and prepare computers and equipment for deployment
• Maintain accurate documentation of support activities and technical solutions
• Provide onsite IT support in office and field environments
• Participate in an on‑call support rotation and assist with after‑hours technical issues when needed
• Perform additional IT support projects and responsibilities as assigned
• Review open trouble tickets, gather additional information, update tickets with current information, and resolve.

Skills

Customer service

Troubleshooting

Teamwork

Communication

On-call readiness

Education

High school diploma or GED

Tools

Azure Active Directory

Microsoft 365

Windows 11

Mac OS

Ticketing systems

Job description

Staffmark is hiring a IT Service Desk Technician in Lafayette, LA. The role provides first-level support for end users, resolving hardware, software, printer, and network issues, with on-site and field coverage.

You’ll manage tickets, document solutions, and help onboard new employees in Azure AD and Microsoft 365. The position requires a foundation in IT fundamentals, strong customer service, and the ability to work in a team while also handling independent tasks.