Onsite L1 Help Desk Technician - Windows & macOS

Apex Systems; Austin (TX); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Training and development opportunities

Certification programs

Job summary

Apex Systems is seeking an onsite Help Desk Representative in Austin, TX to deliver first-line technical support for Windows and macOS environments. You will troubleshoot hardware, software, and connectivity issues while supporting end-users and collaborating with internal teams.

The role emphasizes customer service, clear communication, and adherence to SLA targets. A supportive benefits package and ongoing learning opportunities accompany this position.

Qualifications

• 1–2 years of help desk or support experience.
• Experience with Windows and macOS environments.
• Familiarity with Office 365.

Responsibilities

• Provide technical support to team members via phone, email, and in-person.
• Install, repair, and maintain PCs and related systems.
• Troubleshoot hardware, software, network, and peripheral issues.
• Monitor and manage support requests and ensure timely resolution within SLA parameters.
• Install and configure workstation hardware and software with limited guidance.
• Assist with installations and updates of security software and decontamination of infected systems.
• Create, maintain, and reference technical knowledge articles.
• Collaborate with internal teams and build strong working relationships.

Skills

Customer service

Communication

Active listening

SLA adherence

Multi-tasking

Tools

Active Directory (AD)

Office 365

AWS

Job description

Apex Systems is seeking an onsite Help Desk Representative in Austin, TX to deliver first-line technical support for Windows and macOS environments. You will troubleshoot hardware, software, and connectivity issues while supporting end-users and collaborating with internal teams.

The role emphasizes customer service, clear communication, and adherence to SLA targets. A supportive benefits package and ongoing learning opportunities accompany this position.