On-Call Field Service & Helpdesk Technician

Aespatech; New Orleans (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Aespatech is looking for a Field Service Support professional in New Orleans, LA. The ideal candidate will have strong technical skills in Microsoft Windows and experience with MS Active Directory. Responsibilities include diagnosing and resolving hardware, software, and network issues, and providing excellent customer support.

This role requires effective problem-solving abilities and experience in coordination with support staff and vendors. Join Aespatech to support our clients with your expertise!

Qualifications

• Strong technical skills in Microsoft Windows desktop operating systems and Office applications.
• Experience with MS Active Directory user management and policies.
• Ability to diagnose and resolve hardware, software, and network issues.

Responsibilities

• Provide On Call Support for hardware/software/network problems.
• Coordinate with vendors and support staff for issue resolution.
• Educate users on troubleshooting steps during calls.

Skills

Technical skills in Microsoft Windows OS

Administration of MS Active Directory

Customer service and support experience

Knowledge of RDP support

Job description

Aespatech is looking for a Field Service Support professional in New Orleans, LA. The ideal candidate will have strong technical skills in Microsoft Windows and experience with MS Active Directory. Responsibilities include diagnosing and resolving hardware, software, and network issues, and providing excellent customer support.

This role requires effective problem-solving abilities and experience in coordination with support staff and vendors. Join Aespatech to support our clients with your expertise!