On-Call IT Field Technician | Windows & Microsoft 365

Jetro Restaurant Depot; Anaheim (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Employer M

Paid Time Off (PTO)

Paid Company Holidays

Tuition Reimbursement Program

Voluntary Supplemental Benefits

Job summary

Jetro Restaurant Depot is seeking a Field Technician to provide hands-on IT support for CA branches, buying office, and distribution center. You will respond to tickets, diagnose hardware/software issues, and ensure reliable daily technology operations across the organization.

Ideal candidates have 2+ years of help desk or desktop support experience in Windows/M365 environments, strong troubleshooting and customer service skills, and the ability to work in a fast-paced, field-facing role.

Qualifications

• 2+ years of experience in help desk, desktop support, technical support, or a related IT role.
• Experience providing Level I/II technical support.
• Experience supporting Windows 10/11 environments.
• Experience supporting Microsoft 365 applications & services.
• Working knowledge of Active Directory, Microsoft Entra ID, & user account administration.
• Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi‑Fi, & network troubleshooting.
• Experience working with ticketing or help desk systems.
• Strong troubleshooting, analytical, & problem-solving skills.
• Strong written & verbal communication skills.
• Ability to prioritize multiple requests & work effectively in a fast‑paced environment.
• Strong customer-service mindset & professional demeanor.

Responsibilities

• Provide technical support to employees through phone, email, chat, & ticketing systems.
• Diagnose & resolve escalated hardware, software, network, connectivity, & peripheral issues.
• Support Windows workstations, laptops, printers, mobile devices, & related equipment.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, & related services.
• Troubleshoot VPN, Wi‑Fi, LAN, & other network connectivity issues.
• Install, configure, maintain, & troubleshoot computers, software applications, & peripheral devices.
• Escalate complex infrastructure, security, or application issues to the appropriate IT teams.
• Administer & troubleshoot user accounts, passwords, permissions, & access issues.
• Support Active Directory & Microsoft Entra ID account administration.
• Assist with employee onboarding & offboarding, including account creation, access management, & equipment provisioning.
• Support endpoint management, software deployment, patching, & system updates.
• Follow established IT security, data protection, & acceptable-use policies.
• Manage & prioritize support tickets according to SLAs.
• Document troubleshooting steps, resolutions, procedures, & knowledge-base articles.
• Maintain accurate inventory records for IT equipment & assigned assets.
• Support system upgrades, equipment refreshes, technology rollouts, & other IT projects.
• Identify recurring technical issues & opportunities to improve support processes.
• Provide professional, responsive, & customer-focused support to employees across the organization.

Skills

Help desk

Windows support

Microsoft 365

Active Directory

Entra ID

Network troubleshooting

Ticketing systems

On-call support

Customer service

Communication

Education

IT certifications (CompTIA A+, Network+, Microsoft)

Tools

Active Directory

Microsoft Entra ID

End user devices management tools

Job description

Jetro Restaurant Depot is seeking a Field Technician to provide hands-on IT support for CA branches, buying office, and distribution center. You will respond to tickets, diagnose hardware/software issues, and ensure reliable daily technology operations across the organization.

Ideal candidates have 2+ years of help desk or desktop support experience in Windows/M365 environments, strong troubleshooting and customer service skills, and the ability to work in a fast-paced, field-facing role.