IT Service Desk Technician

Staffmark Group; Lafayette (LA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Solid weekly pay

Medical, dental, and vision benefits

Optional 401(k)

Job summary

Staffmark is hiring a IT Service Desk Technician in Lafayette, LA. The role provides first-level support for end users, resolving hardware, software, printer, and network issues, with on-site and field coverage.

You’ll manage tickets, document solutions, and help onboard new employees in Azure AD and Microsoft 365. The position requires a foundation in IT fundamentals, strong customer service, and the ability to work in a team while also handling independent tasks.

Qualifications

• Foundation in computer hardware, software, and network support
• Experience supporting Windows 11 and Mac OS environments
• Familiarity with Azure Active Directory and Microsoft 365 account management preferred
• Excellent customer service, communication, and interpersonal skills

Responsibilities

• Provide first-level technical support for end users by resolving hardware, software, printer, and network issues
• Review, update, troubleshoot, and resolve IT support tickets in a timely manner
• Research unfamiliar technical issues and document solutions for the IT knowledge base
• Install, configure, and deploy computers, peripherals, and end‑user software
• Create user accounts and onboard new employees in Azure Active Directory and Microsoft 365
• Stage and prepare computers and equipment for deployment
• Maintain accurate documentation of support activities and technical solutions
• Provide onsite IT support in office and field environments
• Participate in an on‑call support rotation and assist with after‑hours technical issues when needed
• Perform additional IT support projects and responsibilities as assigned
• Review open trouble tickets, gather additional information, update tickets with current information, and resolve.

Skills

Customer service

Troubleshooting

Teamwork

Communication

On-call readiness

Education

High school diploma or GED

Tools

Azure Active Directory

Microsoft 365

Windows 11

Mac OS

Ticketing systems

Job description

Now hiringIT Service Desk Technician

Location: Lafayette, LA

Pay Rate: $20.00 per hour

Schedule: Monday - Friday | 8:00 AM to 5:00 PM

With Staffmark, you're more than an employee filling an IT Support Technician role - you're a respected team member from day one. Find more than a job with Staffmark - find a team that values your time, talent, and potential.

Looking for a IT Support Technician job where you're more than just a number on a clipboard? Here's the deal: we're hiring dependable team members who keep everything running - and we know the work doesn't happen without you.

The day begins. You step in with purpose. Here's what it takes to succeed with us.

Requirements

• High school diploma or GED required
• Foundation in computer hardware, software, and network support
• Experience supporting Windows 11 and Mac OS environments
• Strong troubleshooting skills for computers, printers, software, and basic networking issues
• Familiarity with Azure Active Directory and Microsoft 365 account management preferred
• Entry-level IT certification or equivalent hands‑on experience preferred
• Excellent customer service, communication, and interpersonal skills
• Ability to research technical issues and document solutions
• Ability to work independently and as part of a team
• Willingness to participate in an on-call rotation and provide after‑hours support as needed
• Ability to maintain HIPAA compliance and protect confidential patient information (PHI)

Job Duties

• Provide first-level technical support for end users by resolving hardware, software, printer, and network issues
• Review, update, troubleshoot, and resolve IT support tickets in a timely manner
• Research unfamiliar technical issues and document solutions for the IT knowledge base
• Install, configure, and deploy computers, peripherals, and end‑user software
• Create user accounts and onboard new employees in Azure Active Directory and Microsoft 365
• Stage and prepare computers and equipment for deployment
• Maintain accurate documentation of support activities and technical solutions
• Provide onsite IT support in office and field environments
• Participate in an on‑call support rotation and assist with after‑hours technical issues when needed
• Perform additional IT support projects and responsibilities as assigned
• Review open trouble tickets, gather additional information, update tickets with current information, and resolve.

Why This Role?

• Solid Weekly Pay - Direct deposit or payment card, your choice.
• Real Benefits - Medical, dental, and vision to keep you (and your family) covered.
• Future-Proof - Optional 401(k) so you can plan ahead while you lift today.

Forklift Job. Solid Support. No Guesswork.

"Staffmark was great, and the people at the client location were so helpful." - Operations Specialist, Staffmark

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries.