IT Technician: On-Site & Remote Windows Support

Evergreen Services Group; Baton Rouge (LA); Presencial; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Benefits package

Growth opportunities

Resumo da oferta

The AME Group in Baton Rouge, LA is seeking an IT Technician to diagnose, troubleshoot, and resolve hardware, software, and network issues for Windows-based systems. You will provide on-site and remote support to clients to keep systems secure and running at peak performance.

Responsibilities include fixing Windows desktops/servers, performing maintenance, troubleshooting AD, M365, and networking issues, and documenting all service activity.

Qualificações

• 1+ years IT support or similar technical role.
• Strong working knowledge of Windows 11 and Windows Server environments.
• Familiarity with Active Directory, DNS, DHCP, and Group Policy.
• Basic networking knowledge (TCP/IP, VPNs, switches, routers).
• Excellent problem-solving and customer service skills.

Responsabilidades

• Diagnose and repair Windows desktops, laptops, and servers (Windows Server 2016/2019/2022/2025).
• Perform routine maintenance including updates, patching, and system health checks.
• Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues.
• Respond to support tickets and provide timely resolution to end-user issues.
• Install, configure, and deploy hardware, software, and peripherals.
• Document all service activity, solutions, and client interactions in the ticketing and documentation systems.
• Assist with onboarding/offboarding of users and devices.
• Support cybersecurity best practices including endpoint protection and patch management.

Conhecimentos

Windows & Server

Active Directory

DNS & DHCP

Networking basics

Customer service

On-site & remote support

Troubleshooting

Formação académica

CompTIA A+

Network+

Microsoft Certification

Ferramentas

Microsoft 365 administration

PSA/RMM platforms

PowerShell scripting

Descrição da oferta de emprego

The AME Group in Baton Rouge, LA is seeking an IT Technician to diagnose, troubleshoot, and resolve hardware, software, and network issues for Windows-based systems. You will provide on-site and remote support to clients to keep systems secure and running at peak performance.

Responsibilities include fixing Windows desktops/servers, performing maintenance, troubleshooting AD, M365, and networking issues, and documenting all service activity.