On-Call Guest Service Agent - Hospitality Growth

EOS Hospitality LLC; Myrtle Beach (SC); On-site; USD 24,000 - 34,000; Part time

Job summary

The Kingston Resorts, Myrtle Beach, is seeking a skilled Guest Service Agent for an on-call role at the Hilton Myrtle Beach Resort. You will greet guests, handle inquiries, describe room accommodations, and help resolve issues to ensure a superior guest experience.

Responsibilities include maintaining knowledge of hotel operations, processing guest requests, and assisting other departments with guest information. On-call shifts offer growth within a large resort network.

Qualifications

• 1 year of experience as a Guest Service Agent.
• Knowledge of hotel operations and guest services.
• Excellent phone etiquette and guest communication.

Responsibilities

• Maintain knowledge of hotel operations, daily activities and room products.
• Answer calls within 3 rings with proper salutations and etiquette.
• Describe room accommodations and amenities to guests.
• Accommodate guest requests and document them in the system per SOP.
• Resolve guest complaints to ensure satisfaction.
• Assist departments with groups, inventory and guest information.
• Perform additional duties as assigned.

Skills

Guest Service Agent

Job description

The Kingston Resorts, Myrtle Beach, is seeking a skilled Guest Service Agent for an on-call role at the Hilton Myrtle Beach Resort. You will greet guests, handle inquiries, describe room accommodations, and help resolve issues to ensure a superior guest experience.

Responsibilities include maintaining knowledge of hotel operations, processing guest requests, and assisting other departments with guest information. On-call shifts offer growth within a large resort network.