Guest Service Agent

Black Drum Brewing; Myrtle Beach, Northern (SC, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

The Kingston Resorts is seeking a friendly Guest Service Agent for an on-call position at the Hilton Resort, Myrtle Beach. You will greet guests, answer calls, process reservations, and assist with guest requests to ensure a smooth stay.

Responsibilities include handling guest histories, resolving issues, and coordinating with other departments. Flexible weekends and holidays are required; EOE statements apply.

Qualifications

• 1-2 years: Guest Service Agent experience
• Answer telephone calls within 3 rings with proper salutations and etiquette
• Maintain knowledge of hotel operations, policies, and room products
• Resolve guest requests and complaints to ensure satisfaction

Responsibilities

• Maintain knowledge of hotel operations, daily activities, and room products
• Answer telephone calls within 3 rings with correct salutations and etiquette
• Describe room accommodations and amenities
• Accommodate special requests and record in the system
• Access guest history records to provide personalized service
• Resolve guest complaints to ensure satisfaction
• Present folio to guests and handle disputes
• Support departments with guest information as needed
• Perform additional duties as assigned

Skills

Team Player

Dedicated

Ability to Make an Impact

Growth Opportunities

Job description

• Travel Required : No

Description

The Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is an On/Call position working at the Hilton Resort, Myrtle Beach. Flexible schedule is required, including weekends and holidays.

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

Travel Required

No .

Qualifications

• 1-2 years: Guest Service Agent

Preferred

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.