Guest Service Agent

Hilton Myrtle Beach; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

Hilton Myrtle Beach is seeking a Guest Service Agent for an on-call role at the Myrtle Beach resort. You will support guests with inquiries, reservations, and check-in/check-out processes while maintaining exemplary service standards.

This position requires flexibility for weekends and holidays and involves coordinating with various hotel departments to ensure guest satisfaction and smooth operations.

Qualifications

• 1-2 years: Guest Service Agent

Responsibilities

• Maintain knowledge of hotel operations, daily activities, and room products.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Describe room accommodations and all amenities.
• Assist guests with special requests and designate in the system per SOPs.
• Resolve guest complaints to ensure guest satisfaction.
• Present folio to guest and resolve any disputed charges.

Job description

• Travel Required : No

Description

The Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is an On/Call position working at the Hilton Resort, Myrtle Beach. Flexible schedule is required, including weekends and holidays.

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

Travel Required

No .

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Experience

Required

1-2 years:

Guest Service Agent

Equal Opportunity Employer
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