Guest Experience Agent – On-Call, Flexible Schedule

Hilton Myrtle Beach; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

Hilton Myrtle Beach is seeking a Guest Service Agent for an on-call role at the Myrtle Beach resort. You will support guests with inquiries, reservations, and check-in/check-out processes while maintaining exemplary service standards.

This position requires flexibility for weekends and holidays and involves coordinating with various hotel departments to ensure guest satisfaction and smooth operations.

Qualifications

• 1-2 years: Guest Service Agent

Responsibilities

• Maintain knowledge of hotel operations, daily activities, and room products.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Describe room accommodations and all amenities.
• Assist guests with special requests and designate in the system per SOPs.
• Resolve guest complaints to ensure guest satisfaction.
• Present folio to guest and resolve any disputed charges.

Job description

Hilton Myrtle Beach is seeking a Guest Service Agent for an on-call role at the Myrtle Beach resort. You will support guests with inquiries, reservations, and check-in/check-out processes while maintaining exemplary service standards.

This position requires flexibility for weekends and holidays and involves coordinating with various hotel departments to ensure guest satisfaction and smooth operations.