On-Call Resort Front Desk & Guest Services

Hilton Myrtle Beach Resort; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Hilton Myrtle Beach Resort in Myrtle Beach is seeking a guest services associate for an on-call position. You will maintain knowledge of hotel operations, answer calls, describe room accommodations, and assist guests with special requests, ensuring satisfaction.

This role requires a friendly smile, excellent communication, and the ability to work weekends and holidays. Training provided; on-site work with room for growth across Kingston Resorts properties.

Qualifications

• Experience in guest-facing roles in hospitality preferred.
• Strong communication and client-service mindset.
• Ability to handle guest requests and resolve issues professionally.

Responsibilities

• Maintain knowledge of hotel operations, activities, and room products.
• Answer calls within 3 rings with proper salutations and etiquette.
• Describe room accommodations and amenities to guests.
• Accommodate special requests and update the system accordingly.
• Access guest history to service guests and maintain records.
• Resolve guest complaints to ensure satisfaction.
• Present folio and resolve disputed charges.
• Support departments with information on groups, inventory, and guest data.
• Perform additional duties as assigned.

Skills

Hospitality

Customer Service

Communication

Telephone Etiquette

Problem Solving

Job description

Hilton Myrtle Beach Resort in Myrtle Beach is seeking a guest services associate for an on-call position. You will maintain knowledge of hotel operations, answer calls, describe room accommodations, and assist guests with special requests, ensuring satisfaction.

This role requires a friendly smile, excellent communication, and the ability to work weekends and holidays. Training provided; on-site work with room for growth across Kingston Resorts properties.