On-Call Guest Service Agent – Oceanfront Resort

Default (All-EOS Job Aggregator); Myrtle Beach (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

Kingston Resorts in Myrtle Beach is seeking a Guest Service Agent for an on‑call, part‑time role at the Hilton Myrtle Beach Resort. You will greet guests, handle inquiries, process requests, and help ensure a seamless guest experience amid a busy resort environment.

Responsibilities include answering calls, describing accommodations, and resolving issues with a focus on guest satisfaction. Flexible scheduling is required, including weekends and holidays.

Qualifications

• 1-2 years of guest service experience preferred.
• Experience handling guest requests and inquiries.
• Ability to resolve guest concerns with professionalism.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain knowledge of departmental policies, service procedures and standards.
• Answer telephone calls within 3 rings using correct salutations and etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and amenities.
• Accommodate special requests and document in system per SOPs.
• Access guest history to provide tailored service; maintain accurate records.
• Resolve guest complaints ensuring guest satisfaction.
• Present folio to guest and resolve disputed charges.
• Assist departments with information regarding groups, inventory, and guest details.
• Perform additional duties as assigned.

Skills

Guest Service

Telephone Etiquette

Communication

Team Player

Job description

Kingston Resorts in Myrtle Beach is seeking a Guest Service Agent for an on‑call, part‑time role at the Hilton Myrtle Beach Resort. You will greet guests, handle inquiries, process requests, and help ensure a seamless guest experience amid a busy resort environment.

Responsibilities include answering calls, describing accommodations, and resolving issues with a focus on guest satisfaction. Flexible scheduling is required, including weekends and holidays.