On-Call Front Desk Lead — Compassionate Guest Care

Samaritan's Purse; North Wilkesboro (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Job summary

Samaritan's Purse invites applications for a Front Desk Associate (On Call) at Samaritan Inn in North Wilkesboro, NC. The role involves welcoming guests, handling check-in/check-out, reservations, and maintaining a professional, Christ-centered front desk environment.

Qualified candidates typically have an Associate's degree and 2+ years of front desk/customer service experience, strong communication, MS Office skills, and the ability to multitask across shifts.

Qualifications

• Associate's degree and a minimum of two (2) years of front desk customer service strongly preferred; or equivalent combination of experience and education.
• Dependable, with keen attention to detail
• Strong verbal and written communication skills
• Ability to work successfully as a member of a team and independently with moderate supervision
• Ability to manage down time well
• Excellent customer service skills in attentiveness, listening, and appropriate questioning to determine the level of service needed
• Ability to effectively present key information in one-on-one and small group situations
• Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
• Ability to learn the reservation software system
• General knowledge of various office equipment, including phone system and printer/copier
• Ability to process and handle confidential information while maintaining discretion
• Ability to multitask and shift priorities in challenging situations while maintaining composure
• Ability to maintain keen situational awareness and meet the needs of guests and/or provide resources before being asked
• Ability to remain calm and make sound decisions under pressure and/or in emergency situations

Responsibilities

• Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ
• Welcome and serve Samaritan Inn guests with a warm, professional, and Christ-centered spirit, completing check-in/check-out, registration, key distribution, amenity information, and timely resolution of questions or concerns to ensure a positive guest experience.
• Coordinate reservations and daily operations by processing reservation requests, maintaining required reports, communicating with requesting departments and housekeeping, and ensuring accurate shift-to-shift communication, calendars, and staff logs.
• Maintain a welcoming and orderly environment by monitoring the front desk, lobby, dining/breakfast areas, patio, and other common spaces, while assisting with light housekeeping, breakfast service, and timely reporting of room or maintenance concerns.
• Protect the safety and well-being of guests and staff by maintaining knowledge of emergency and safety procedures, responding appropriately to unsafe situations, and promptly notifying Security and the Samaritan Inn Manager when needed.
• Support the mission and ministry of Samaritan's Purse by staying informed of Ministry and departmental updates, seeking opportunities to serve the Samaritan Inn team, participating in daily devotions, and praying for the Ministry, donors, volunteers, and guests.
• Other duties as assigned

Skills

Front desk

Attention to detail

Verbal communication

Written communication

Teamwork

Multitasking

Discretion

Customer service

Office software

Education

Associate's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Samaritan's Purse invites applications for a Front Desk Associate (On Call) at Samaritan Inn in North Wilkesboro, NC. The role involves welcoming guests, handling check-in/check-out, reservations, and maintaining a professional, Christ-centered front desk environment.

Qualified candidates typically have an Associate's degree and 2+ years of front desk/customer service experience, strong communication, MS Office skills, and the ability to multitask across shifts.