Samaritan Inn Front Desk Associate (On Call)

Samaritan's Purse; North Wilkesboro (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Job summary

Samaritan's Purse invites applications for a Front Desk Associate (On Call) at Samaritan Inn in North Wilkesboro, NC. The role involves welcoming guests, handling check-in/check-out, reservations, and maintaining a professional, Christ-centered front desk environment.

Qualified candidates typically have an Associate's degree and 2+ years of front desk/customer service experience, strong communication, MS Office skills, and the ability to multitask across shifts.

Qualifications

• Associate's degree and a minimum of two (2) years of front desk customer service strongly preferred; or equivalent combination of experience and education.
• Dependable, with keen attention to detail
• Strong verbal and written communication skills
• Ability to work successfully as a member of a team and independently with moderate supervision
• Ability to manage down time well
• Excellent customer service skills in attentiveness, listening, and appropriate questioning to determine the level of service needed
• Ability to effectively present key information in one-on-one and small group situations
• Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
• Ability to learn the reservation software system
• General knowledge of various office equipment, including phone system and printer/copier
• Ability to process and handle confidential information while maintaining discretion
• Ability to multitask and shift priorities in challenging situations while maintaining composure
• Ability to maintain keen situational awareness and meet the needs of guests and/or provide resources before being asked
• Ability to remain calm and make sound decisions under pressure and/or in emergency situations

Responsibilities

• Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ
• Welcome and serve Samaritan Inn guests with a warm, professional, and Christ-centered spirit, completing check-in/check-out, registration, key distribution, amenity information, and timely resolution of questions or concerns to ensure a positive guest experience.
• Coordinate reservations and daily operations by processing reservation requests, maintaining required reports, communicating with requesting departments and housekeeping, and ensuring accurate shift-to-shift communication, calendars, and staff logs.
• Maintain a welcoming and orderly environment by monitoring the front desk, lobby, dining/breakfast areas, patio, and other common spaces, while assisting with light housekeeping, breakfast service, and timely reporting of room or maintenance concerns.
• Protect the safety and well-being of guests and staff by maintaining knowledge of emergency and safety procedures, responding appropriately to unsafe situations, and promptly notifying Security and the Samaritan Inn Manager when needed.
• Support the mission and ministry of Samaritan's Purse by staying informed of Ministry and departmental updates, seeking opportunities to serve the Samaritan Inn team, participating in daily devotions, and praying for the Ministry, donors, volunteers, and guests.
• Other duties as assigned

Skills

Front desk

Attention to detail

Verbal communication

Written communication

Teamwork

Multitasking

Discretion

Customer service

Office software

Education

Associate's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Location: North Wilkesboro, NC, United States

Job ID: 17010

Date Posted: Sep 6, 2026

What do we believe?

Demonstrate Biblical Integrity

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/

What is the opportunity?

Respond with Compassionate Action

We are seeking a Front Desk Associate (On Call) to join our Samaritan Inn team in North Wilkesboro, NC. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

In the role of Front Desk Associate (On Call), you will have the opportunity to:

• Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ
• Welcome and serve Samaritan Inn guests with a warm, professional, and Christ-centered spirit, completing check-in/check-out, registration, key distribution, amenity information, and timely resolution of questions or concerns to ensure a positive guest experience.
• Coordinate reservations and daily operations by processing reservation requests, maintaining required reports, communicating with requesting departments and housekeeping, and ensuring accurate shift-to-shift communication, calendars, and staff logs.
• Maintain a welcoming and orderly environment by monitoring the front desk, lobby, dining/breakfast areas, patio, and other common spaces, while assisting with light housekeeping, breakfast service, and timely reporting of room or maintenance concerns.
• Protect the safety and well-being of guests and staff by maintaining knowledge of emergency and safety procedures, responding appropriately to unsafe situations, and promptly notifying Security and the Samaritan Inn Manager when needed.
• Support the mission and ministry of Samaritan's Purse by staying informed of Ministry and departmental updates, seeking opportunities to serve the Samaritan Inn team, participating in daily devotions, and praying for the Ministry, donors, volunteers, and guests.
• Other duties as assigned

What are the qualifications?

Serve with Excellence

As a qualified candidate, you will have the following skills and experience:

• Associate's degree and a minimum of two (2) years of front desk customer service strongly preferred; or equivalent combination of experience and education
• Dependable, with keen attention to detail
• Strong verbal and written communication skills
• Ability to work successfully as a member of a team and independently with moderate supervision
• Ability to manage down time well
• Excellent customer service skills in attentiveness, listening, and appropriate questioning to determine the level of service needed
• Ability to effectively present key information in one-on-one and small group situations
• Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
• Ability to learn the reservation software system
• General knowledge of various office equipment, including phone system and printer/copier
• Ability to process and handle confidential information while maintaining discretion
• Ability to multitask and shift priorities in challenging situations while maintaining composure
• Ability to maintain keen situational awareness and meet the needs of guests and/or provide resources before being asked
• Ability to remain calm and make sound decisions under pressure and/or in emergency situations

What are the benefits?

Walk in Bold Faith

Samaritan's Purse is proud to offer a competitive benefits package, including:

Domestic Associate

• 401(k) retirement savings plan, when eligible

Type: Associate (On Call)

Department: Samaritan Inn

Location: North Wilkesboro, NC

Language Requirement: Fluency in English

Shifts: Primarily for on call as needed for any shift, any day. Monday through Friday (8 hour shifts) 6:30 am to 2:30 pm, Second Shift 2:30 pm to 10:30 pm or third shift 10:30 pm to 6:30 am. Saturday and Sunday weekend hours (12 hour shifts) 6:30 am to 6:30 pm and 6:30 pm to 6:30 am. However, due to the Inn's dynamic needs, we ask that candidates remain flexible with their work hours and provide availability.