Front Desk Concierge: Warm, Purposeful Senior Living Hospitality

Sunrise Senior Living Services; Winston-Salem (NC); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Retirement Savings Plans

Employee Assistance Program / Discount

Job summary

Sunrise Senior Living in Winston-Salem is seeking a Front Desk Concierge to welcome residents, families, and visitors with warmth and professionalism. You will support the Sales team, assist with move-ins, and maintain an organized front desk and Bistro area to ensure a safe, inviting community experience.

The role requires strong customer service, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Strong customer service and communication skills.
• Organized with time management and follow-through.
• Comfortable multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

MS Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Sunrise Senior Living in Winston-Salem is seeking a Front Desk Concierge to welcome residents, families, and visitors with warmth and professionalism. You will support the Sales team, assist with move-ins, and maintain an organized front desk and Bistro area to ensure a safe, inviting community experience.

The role requires strong customer service, excellent communication, and the ability to multitask in a fast-paced environment.