Front Desk & Guest Care Specialist

Concord Hospitality Enterprises; Morrisville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Insurance

401K

Tuition Assistance

Discounted Rates

Training & Development

Career Advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate in Morrisville, NC. You will be the guest-facing hub, delivering warm, proactive service and handling check-ins, inquiries and guest needs with professionalism.

You will contribute to a positive guest experience, communicate effectively with departments, handle guest concerns promptly, and uphold hotel safety and privacy standards. Full-time positions include a comprehensive benefits package.

Qualifications

• Customer-focused service experience preferred (hospitality or front desk).
• Strong communication and problem-solving skills required.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Answer phone calls and check in guests using a computer.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly to ensure satisfaction.
• Post guest charges and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel programs, offers, and promotions.
• Communicate guest comments to relevant departments.

Skills

Guest service

Communication

Job description

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate in Morrisville, NC. You will be the guest-facing hub, delivering warm, proactive service and handling check-ins, inquiries and guest needs with professionalism.

You will contribute to a positive guest experience, communicate effectively with departments, handle guest concerns promptly, and uphold hotel safety and privacy standards. Full-time positions include a comprehensive benefits package.