On-Call Concierge & Guest Services (Swing/Graveyard)

plannedcompanies; San Francisco (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies’ Concierge team in San Francisco, CA is seeking on-call Front Desk Associates and Doormen for swing and graveyard shifts. You will greet tenants, guests and vendors, provide directions, arrange reservations and events, and coordinate mail and access control in a bustling residential building.

The role requires 3+ years of customer service, excellent communication, knowledge of local attractions, and the ability to lift up to 50lbs.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences, including scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide direction, referrals and help access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby, and maintain/control keys & access cards.

Skills

Customer service

Job description

Planned Companies’ Concierge team in San Francisco, CA is seeking on-call Front Desk Associates and Doormen for swing and graveyard shifts. You will greet tenants, guests and vendors, provide directions, arrange reservations and events, and coordinate mail and access control in a bustling residential building.

The role requires 3+ years of customer service, excellent communication, knowledge of local attractions, and the ability to lift up to 50lbs.