On-Call Biometrics Support Specialist

HeiTech Services, Inc.; Portland (ME); Hybrid; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

HeiTech Services is seeking an ON CALL - Customer Service Representative (Biometrics Fingerprinting Technician) to assist USCIS applicants with biometrics collection in a government setting.

No prior fingerprinting experience is required as training is provided; candidates from customer service, administrative, retail, banking, healthcare, hospitality, and security backgrounds are encouraged to apply. Availability is on-call with no guaranteed hours, Monday to Friday 7:45am–4:15pm.

Qualifikationen

• High School Diploma or equivalent.
• Demonstrated experience in customer service.
• Must be able to obtain and maintain a government suitability clearance.
• Must be able to speak and write in English.

Aufgaben

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Kenntnisse

Customer service

English proficiency

Foreign language ability

Clearance eligibility

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

HeiTech Services is seeking an ON CALL - Customer Service Representative (Biometrics Fingerprinting Technician) to assist USCIS applicants with biometrics collection in a government setting.

No prior fingerprinting experience is required as training is provided; candidates from customer service, administrative, retail, banking, healthcare, hospitality, and security backgrounds are encouraged to apply. Availability is on-call with no guaranteed hours, Monday to Friday 7:45am–4:15pm.