On-Call Biometrics Technician

HeiTech Services, Inc.; Charlotte (NC); On-site; USD 25,000 - 42,000; Part time

Benefits offered by this job

Job summary

HeiTech Services is seeking an On-Call Customer Service Representative (Biometrics Technician) to support USCIS ASC operations in North Carolina. The role is casual on-call with no guaranteed hours, requiring availability five days a week during specified hours for substitute coverage.

Responsibilities include completing biometrics registration, verifying entrants, and delivering front-line customer service on behalf of HeiTech Services, Amentum, and the U.S. Government.

Qualifications

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints
• Ability to work in a high-paced environment with the public
• Ability to type and use basic computer skills
• Successful completion of the biometrics training and certification within 60 days

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Skills

Customer service

English proficiency

Biometrics familiarity

Public interaction

Computer skills

Flexible availability

Education

High School Diploma

Job description

HeiTech Services is seeking an On-Call Customer Service Representative (Biometrics Technician) to support USCIS ASC operations in North Carolina. The role is casual on-call with no guaranteed hours, requiring availability five days a week during specified hours for substitute coverage.

Responsibilities include completing biometrics registration, verifying entrants, and delivering front-line customer service on behalf of HeiTech Services, Amentum, and the U.S. Government.