On-Call Biometrics & Customer Service Specialist

HeiTech Services, Inc.; Boston (MA); On-site; USD 25,000 - 39,000; Part time

Job summary

HeiTech Services, Inc. invites qualified individuals to join as an On-Call Customer Service Representative (Biometrics Fingerprinting Technician) for USCIS ASC. You will collect biometric information and deliver professional service in a government setting.

No prior fingerprinting experience is required; paid training is provided. This casual on-call role requires availability five days weekly, with hours 7:45 am to 4:15 pm as needed, and no guaranteed income.

Qualifications

• High School Diploma or equivalent.
• Demonstrated experience in customer service.
• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Must be able to stand upright for scheduled shift duration.
• Successful completion of the biometrics training and certification within 60 days.

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• Interact with the public in a cheerful and inviting manner, treat applicants with respect as customers of the USCIS ASC.

Skills

Customer service experience

English proficiency

Computer skills

Typing

People handling

Suitability clearance

Education

High School Diploma or equivalent

Tools

Biometrics systems training

Job description

HeiTech Services, Inc. invites qualified individuals to join as an On-Call Customer Service Representative (Biometrics Fingerprinting Technician) for USCIS ASC. You will collect biometric information and deliver professional service in a government setting.

No prior fingerprinting experience is required; paid training is provided. This casual on-call role requires availability five days weekly, with hours 7:45 am to 4:15 pm as needed, and no guaranteed income.