Biometrics On-Call Customer Service Specialist

HeiTech Services, Inc.; Birmingham (AL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

HeiTech Services, Inc. is hiring for an ON CALL - Customer Service Representative (Biometrics Fingerprinting Technician) to support USCIS ASC operations in Birmingham, AL. You will collect biometric data and provide courteous, efficient service in a government setting.

No prior fingerprinting experience is required; paid training is provided and there is no guaranteed schedule as this is a casual on-call role. Availability Mon-Fri 7:45 am–4:15 pm is needed for substitute coverage.

Qualifications

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a high-paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and certification within 60 days.

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated as a customer of the USCIS ASC.

Skills

Government clearance

English proficiency

Customer service

Biometrics training

Education

High School Diploma or equivalent

Job description

HeiTech Services, Inc. is hiring for an ON CALL - Customer Service Representative (Biometrics Fingerprinting Technician) to support USCIS ASC operations in Birmingham, AL. You will collect biometric data and provide courteous, efficient service in a government setting.

No prior fingerprinting experience is required; paid training is provided and there is no guaranteed schedule as this is a casual on-call role. Availability Mon-Fri 7:45 am–4:15 pm is needed for substitute coverage.