On-Board Host: Train Service & Sales Pro

SSP Food Travel Experts; Kentucky; On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Travel and Leisure Pass

Commission: up to 2.5% of nett sales

Employee Discounts: SSP brands

Up to 75% discount on SSP brands

Friends and Family App: 20% discount

Learn while you Earn

Internal Growth Opportunities

Employee Rewards

Health and Wellbeing Support

Culture and diversity support

Financial Support and pensions

Job summary

Rail Gourmet is seeking an On Board Host for TransPennine Express at Carlisle Station. You will provide at-seat trolley service, assist passengers, manage stock and tickets, and deliver exceptional customer service on board.

Full training is provided. The role requires 18+ years, 40 hours weekly, and shifts from 5:00am to 11:00pm across weekdays, weekends and holidays. Commission rewards and staff discounts are offered.

Qualifications

• At least 2 years working experience in a customer facing role within Retail Leisure & Hospitality.
• Full Training will be provided.
• 18 years of age or over.

Responsibilities

• Provide 'at seat trolley service' on trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.

Skills

Customer service

Sales targets

Stock management

Job description

Rail Gourmet is seeking an On Board Host for TransPennine Express at Carlisle Station. You will provide at-seat trolley service, assist passengers, manage stock and tickets, and deliver exceptional customer service on board.

Full training is provided. The role requires 18+ years, 40 hours weekly, and shifts from 5:00am to 11:00pm across weekdays, weekends and holidays. Commission rewards and staff discounts are offered.