Onboard Services Leader: Guest Experience & Ops

Brightline Trains; West Palm Beach (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

Brightline Trains is seeking an Onboard Manager to lead the onboard service team across our corridor. You will supervise Teammates, manage training, compliance, and staff performance while coordinating with cross-functional partners to ensure safe, efficient, and guest-focused onboard operations.

You will oversee schedules, coordination with the Rail Operations team, and the Ancillary Revenue Team for onboard events, with a focus on process improvement and data-driven decisions.

Qualifications

• Associate’s degree preferred in business or hospitality related field.
• 3+ years in Retail or Hospitality with at least 1 year in a leadership role.
• Experience with guest services, F&B, business admin and process management.
• Experience managing policies/procedures in an operational environment required.

Responsibilities

• Lead onboard services and supervise staff while upholding Brightline values.
• Maintain onboard schedules, monitor hours and timesheets, and ensure safety/compliance.
• Develop training programs and update operating manuals.
• Track compliance records for operational and FRA requirements.
• Monitor budgets and approve invoices in GM absence.
• Coordinate cross-functional communications and incident follow-ups.

Skills

Leadership

Cross-functional collaboration

Multi-project management

Analytical skills

Guest service excellence

Communication & presentation

MS Office proficiency

Education

Associate's degree in Business Management/Retail/Hotel Operations

Tools

MS Office (Excel/Word/PowerPoint)

Job description

Brightline Trains is seeking an Onboard Manager to lead the onboard service team across our corridor. You will supervise Teammates, manage training, compliance, and staff performance while coordinating with cross-functional partners to ensure safe, efficient, and guest-focused onboard operations.

You will oversee schedules, coordination with the Rail Operations team, and the Ancillary Revenue Team for onboard events, with a focus on process improvement and data-driven decisions.