Omnichannel Support Leader — Customer Champion

Macy's; Short Hills (NJ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Tuition reimbursement

401(k)

Job summary

Macy's in Short Hills is seeking an Omnichannel Support Captain to drive customer satisfaction and brand loyalty on the selling floor. This full-time role emphasizes merchandising, store operations, and leadership to elevate the customer experience.

As an elevated hourly colleague, you will participate in promotional initiatives and Omni selling, with advancement opportunities to Personal Stylist or Sales and Customer Experience Manager. Typical schedule includes 30+ hours per week.

Qualifications

• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Strong customer service and communication skills.

Responsibilities

• Fulfill customer orders and assist on the selling floor.
• Lead colleagues in completing assigned tasks.
• Provide fast feedback to improve the customer experience.
• Promote the Macy's mobile app to customers.
• Open and close store procedures and manage registers.
• Educate colleagues on POS technology and RF equipment.
• Support merchandise standards and in-store experiences.
• Coordinate with People Leaders to plan store activities.
• Foster an inclusive environment and authentic connections.

Skills

Customer service

Communication

Leadership

Adaptability

Retail knowledge

Education

High school diploma or equivalent

Tools

POS system

RF equipment

Job description

Macy's in Short Hills is seeking an Omnichannel Support Captain to drive customer satisfaction and brand loyalty on the selling floor. This full-time role emphasizes merchandising, store operations, and leadership to elevate the customer experience.

As an elevated hourly colleague, you will participate in promotional initiatives and Omni selling, with advancement opportunities to Personal Stylist or Sales and Customer Experience Manager. Typical schedule includes 30+ hours per week.