Omnichannel & Online Operations Lead

L'oreal Usa; Clark (NJ); Hybrid; USD 77,000 - 129,000; Full time

Benefits offered by this job

Hybrid work policy

Flexible time off

VIP shop access

Monthly mobile allowance

Unlimited e-learning access

Mentorship programs

Wellness programs

Job summary

L’Oréal USA in Clark, NJ, is seeking a Senior Project Manager to lead end-to-end supply chain execution for Omnichannel & Online initiatives. You will plan and manage complex digital integrations across brands, ensuring seamless go-lives and scalable fulfillment.

The role requires 7+ years in eCommerce or retail project management, strong collaboration across IT, Commercial, and Finance, and hands-on experience with Agile/Scrum and AI-driven automation. Hybrid work policy applies.

Qualifications

• Education: Bachelor’s degree in Information Systems, Engineering, Business, or equivalent.
• Experience: 7+ years in project management in eCommerce or Retail.
• AI/Technical Proficiency: Implementing software solutions, Agentic AI, automation. Familiarity with Agile Methodology and Scrum.

Responsibilities

• Lead cross-functional project plans to integrate new D2C platforms and pilot fulfillment models into the existing supply chain and ERP.
• Establish onboarding playbooks and fulfillment processes for fast, reliable order-to-cash across digital channels.
• Coordinate EDI, API, and WMS integrations with platforms, 3PL partners, and brand teams.
• Implement milestone tracking, testing schedules, and risk-management protocols for on-time launches.
• Collaborate with Commercial, IT, Finance, Customer Care, and external brand partners to align timelines and inventory strategies.
• Develop dashboards and report KPIs (OTIF, order speed, inventory accuracy) and monitor post-launch performance.
• Identify bottlenecks and create contingency plans to maintain service levels.
• Serve as primary supply chain contact for IT and digital units to track deliverables.

Skills

Project management

eCommerce experience

Agile / Scrum

Analytical thinking

Budget & ROI management

Cross-cultural communication

Mentoring / leadership

AI / automation familiarity

Education

Bachelor's degree in Information Systems, Engineering, or Business

Tools

EDI integration

API integrations

WMS integrations

Agentic AI

Job description

L’Oréal USA in Clark, NJ, is seeking a Senior Project Manager to lead end-to-end supply chain execution for Omnichannel & Online initiatives. You will plan and manage complex digital integrations across brands, ensuring seamless go-lives and scalable fulfillment.

The role requires 7+ years in eCommerce or retail project management, strong collaboration across IT, Commercial, and Finance, and hands-on experience with Agile/Scrum and AI-driven automation. Hybrid work policy applies.