Manager, Omnichannel & Online (O+O) Operations

L'oreal Usa; Clark (NJ); Hybrid; USD 77,000 - 129,000; Full time

Benefits offered by this job

Hybrid work policy

Flexible time off

VIP shop access

Monthly mobile allowance

Unlimited e-learning access

Mentorship programs

Wellness programs

Job summary

L’Oréal USA in Clark, NJ, is seeking a Senior Project Manager to lead end-to-end supply chain execution for Omnichannel & Online initiatives. You will plan and manage complex digital integrations across brands, ensuring seamless go-lives and scalable fulfillment.

The role requires 7+ years in eCommerce or retail project management, strong collaboration across IT, Commercial, and Finance, and hands-on experience with Agile/Scrum and AI-driven automation. Hybrid work policy applies.

Qualifications

• Education: Bachelor’s degree in Information Systems, Engineering, Business, or equivalent.
• Experience: 7+ years in project management in eCommerce or Retail.
• AI/Technical Proficiency: Implementing software solutions, Agentic AI, automation. Familiarity with Agile Methodology and Scrum.

Responsibilities

• Lead cross-functional project plans to integrate new D2C platforms and pilot fulfillment models into the existing supply chain and ERP.
• Establish onboarding playbooks and fulfillment processes for fast, reliable order-to-cash across digital channels.
• Coordinate EDI, API, and WMS integrations with platforms, 3PL partners, and brand teams.
• Implement milestone tracking, testing schedules, and risk-management protocols for on-time launches.
• Collaborate with Commercial, IT, Finance, Customer Care, and external brand partners to align timelines and inventory strategies.
• Develop dashboards and report KPIs (OTIF, order speed, inventory accuracy) and monitor post-launch performance.
• Identify bottlenecks and create contingency plans to maintain service levels.
• Serve as primary supply chain contact for IT and digital units to track deliverables.

Skills

Project management

eCommerce experience

Agile / Scrum

Analytical thinking

Budget & ROI management

Cross-cultural communication

Mentoring / leadership

AI / automation familiarity

Education

Bachelor's degree in Information Systems, Engineering, or Business

Tools

EDI integration

API integrations

WMS integrations

Agentic AI

Job description

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

What You Will Do:

Responsible for leading the end-to-end supply chain execution and integration for strategic Omnichannel & Online (O+O) initiatives. This role will define, plan, and manage complex digital integration projects across multiple high-profile brands and new business models, including the Color WOW D2C integration, FBT Pilot, company e-store D2C integrations, and new brand onboarding for Jacquemus & Kering beauty. The Project Manager will serve as the primary supply chain link between commercial, IT, and external brand partners to ensure seamless go-lives, optimized inventory flows, and scalable fulfillment operations.

Key Responsibilities:

• Strategy Execution: Lead cross-functional project plans to integrate new D2C platforms (Color WOW, e-store, Jacquemus, Kering) and pilot fulfillment models (FBT Pilot) into L'Oréal's existing supply chain and ERP architecture.
• Operational Excellence: Establish standardized onboarding playbooks and fulfillment processes to ensure fast, reliable order-to-cash operations across new digital channels.
• Integration Management: Coordinate EDI, API, and warehouse management system (WMS) integrations with digital platforms, 3PL partners, and brand teams.
• Governance & Control: Implement milestone tracking, rigorous testing schedules, and risk-management protocols to ensure on-time and compliant launches.
• Stakeholder Management: Collaborate closely with Commercial, IT, Finance, Customer Care, and external brand partners to align on timelines, inventory strategies, and operational requirements.
• Performance Tracking: Develop performance dashboards and report on key KPIs, including On-Time In-Full (OTIF), order processing speed, inventory accuracy, and post-launch customer satisfaction.
• Risk Mitigation: Proactively identify technical and operational bottlenecks in multi-brand integrations; establish contingency plans to maintain service levels during peak launch windows.
• Partnership: Act as the primary supply chain point of contact for IT and digital business units to design, track, and execute program deliverables.

What We Are Looking For:

Required Qualifications:

• Education: Bachelor’s degree, preferably in Information Systems, Engineering, Business, or equivalent.
• Experience: 7+ years of project management experience, specifically within eCommerce or Retail environments (experience with Customer portals is a significant plus).
• AI/Technical Proficiency: Demonstrated experience in implementing software solutions, specifically Agentic AI or advanced automation. Familiarity with Agile Methodology and Scrum is required.
• Analytical Rigor: Strong problem-solving skills to devise solutions for complex deduction types and data validation hurdles.
• Financial Acumen: Ability to manage project deadlines while meeting strict budget and ROI targets (Projected ROI <1 year).
• Communication: Excellent skills to present complex AI solutions to both technical developers and non-technical executive staff across multiple geographies.
• Leadership: Proven ability to mentor project team members and build consensus across a global organization.

What’s In It For You:

• Salary Range: $90,200 - $128,500 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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