Manager, Omnichannel & Online (O+O) Operations

L'Oreal USA, Inc; Clark (NJ); Hybrid; USD 90,000 - 129,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K & Pension Plan

Hybrid work policy

Paid time off

VIP Shop discounts

Monthly mobile allowance

Mentorship programs

Wellness programs

Job summary

L'Oréal USA, Inc in Clark, NJ seeks a Manager, Omnichannel & Online Operations to orchestrate end-to-end supply chain integration for strategic digital initiatives across ecommerce and D2C platforms.

You will lead cross-functional programs, coordinate EDI/API/WMS with 3PLs and IT, align Commercial, IT and Finance, and monitor KPIs like OTIF and order processing speed to ensure successful go-lives in a hybrid work environment.

Qualifications

• 7+ years of project management experience in eCommerce or Retail environments.
• Bachelor's degree preferred in Information Systems, Engineering, or Business.
• Demonstrated experience with AI or advanced automation; familiarity with Agile/Scrum.

Responsibilities

• Lead cross-functional project plans to integrate new D2C platforms and pilot innovative fulfillment models.
• Coordinate EDI, API, and WMS integrations with 3PL partners and IT.
• Bridge Commercial, IT, and Finance to optimize inventory flows and ensure go-lives.
• Monitor KPIs like OTIF and order processing speed.

Skills

Project management

E-commerce / Retail

Stakeholder management

Agile/Scrum

AI/Automation

Data validation

Leadership

Education

Bachelor's degree (Information Systems / Engineering / Business)

Job description

Job Title: Manager, Omnichannel & Online Operations

Location: Clark, NJ

A Day in the Life

Reporting directly to the AVP O+O within Corporate Supply Chain, you will orchestrate end-to-end supply chain integration for strategic digital initiatives.

• Integration & Strategy: Lead cross-functional project plans to integrate new D2C platforms and pilot innovative fulfillment models.
• Operational Flow: Coordinate EDI, API, and WMS integrations with 3PL partners and internal IT.
• Stakeholder Alignment: Bridge Commercial, IT, and Finance to optimize inventory flows and ensure seamless go-lives.
• Performance Tracking: Monitor key KPIs like OTIF, order processing speed, and post-launch satisfaction.

We Are Looking For

A highly organized, collaborative project leader with a strong entrepreneurial mindset to scale our digital operations.

• SC Management: Strong experience in e-commerce, D2C, and omnichannel logistics.

• Analytical Rigor: Ability to resolve complex technical and data-validation bottlenecks.

• Financial Acumen: Managing project deadlines while meeting strict budget and ROI targets.
• Stakeholder Management: Collaborating globally with technical developers and business executives.
• Leadership: Proven ability to mentor project team members and build consensus across a global organization.

Required Qualifications:

* Education: Bachelor's degree, preferably in Information Systems, Engineering, Business, or equivalent.

* Experience: 7+ years of project management experience, specifically within eCommerce or Retail environments (experience with Customer portals is a significant plus).

* AI/Technical Proficiency: Demonstrated experience in implementing software solutions, specifically Agentic AI or advanced automation. Familiarity with Agile Methodology and Scrum is required.

What's In It For You:

• Salary Range: $90,200 - $128,500 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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