Omnichannel & Online Operations Manager

L'Oreal USA, Inc; Clark (NJ); Hybrid; USD 90,000 - 129,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K & Pension Plan

Hybrid work policy

Paid time off

VIP Shop discounts

Monthly mobile allowance

Mentorship programs

Wellness programs

Job summary

L'Oréal USA, Inc in Clark, NJ seeks a Manager, Omnichannel & Online Operations to orchestrate end-to-end supply chain integration for strategic digital initiatives across ecommerce and D2C platforms.

You will lead cross-functional programs, coordinate EDI/API/WMS with 3PLs and IT, align Commercial, IT and Finance, and monitor KPIs like OTIF and order processing speed to ensure successful go-lives in a hybrid work environment.

Qualifications

• 7+ years of project management experience in eCommerce or Retail environments.
• Bachelor's degree preferred in Information Systems, Engineering, or Business.
• Demonstrated experience with AI or advanced automation; familiarity with Agile/Scrum.

Responsibilities

• Lead cross-functional project plans to integrate new D2C platforms and pilot innovative fulfillment models.
• Coordinate EDI, API, and WMS integrations with 3PL partners and IT.
• Bridge Commercial, IT, and Finance to optimize inventory flows and ensure go-lives.
• Monitor KPIs like OTIF and order processing speed.

Skills

Project management

E-commerce / Retail

Stakeholder management

Agile/Scrum

AI/Automation

Data validation

Leadership

Education

Bachelor's degree (Information Systems / Engineering / Business)

Job description

L'Oréal USA, Inc in Clark, NJ seeks a Manager, Omnichannel & Online Operations to orchestrate end-to-end supply chain integration for strategic digital initiatives across ecommerce and D2C platforms.

You will lead cross-functional programs, coordinate EDI/API/WMS with 3PLs and IT, align Commercial, IT and Finance, and monitor KPIs like OTIF and order processing speed to ensure successful go-lives in a hybrid work environment.