Omnichannel & Online Ops PMO Lead

L'Oréal; Clark (NJ); Hybrid; USD 90,000 - 129,000; Full time

Benefits offered by this job

Salary range and competitive benefits

Medical, Dental, Vision, 401K, Pension

Hybrid work policy (3 days in office,

Paid time off & holiday benefits

VIP access to internal shop

Monthly mobile allowance

Unlimited e-learning & mentorship

Mental health & wellness programs

Job summary

L’Oréal seeks a Manager O+O PMO to lead end-to-end supply chain execution and digital integration for omnichannel initiatives in Clark, NJ or New York, NY. You will coordinate cross-functional teams across commercial, IT, and external brand partners to ensure seamless go-lives and scalable fulfillment.

Ideal candidates bring 7+ years in PM in eCommerce/retail, experience with AI/automation, and strong analytics. This role offers a hybrid work model with substantial benefits.

Qualifications

• Bachelor’s degree in Information Systems, Engineering, Business, or equivalent.
• 7+ years of project management experience in eCommerce or Retail environments.
• Experience implementing software solutions, especially Agentic AI or advanced automation; familiarity with Agile Methodology and Scrum.
• Strong problem-solving and financial acumen for timely project delivery and ROI targets.
• Excellent communication across geographies and leadership to build consensus.

Responsibilities

• Lead end-to-end supply chain execution and integration for Omnichannel & Online initiatives.
• Define, plan, and manage complex digital integration projects across brands and new business models.
• Serve as primary supply chain link between commercial, IT, and external brand partners.
• Develop onboarding playbooks and fulfillment processes for new digital channels.
• Coordinate EDI, API, and WMS integrations with platforms and 3PL partners.
• Implement milestone tracking, testing schedules, and risk-management protocols.
• Develop dashboards and report KPIs including OTIF, order processing speed, and inventory accuracy.
• Identify bottlenecks and establish contingency plans for peak launches.
• Act as primary supply chain contact for IT and digital units.

Skills

AI/Automation

Agile/Scrum

Leadership

Communication

Analytical thinking

Education

Bachelor’s degree

Tools

Agentic AI

ERP systems

Job description

L’Oréal seeks a Manager O+O PMO to lead end-to-end supply chain execution and digital integration for omnichannel initiatives in Clark, NJ or New York, NY. You will coordinate cross-functional teams across commercial, IT, and external brand partners to ensure seamless go-lives and scalable fulfillment.

Ideal candidates bring 7+ years in PM in eCommerce/retail, experience with AI/automation, and strong analytics. This role offers a hybrid work model with substantial benefits.