Omnichannel Marketing Operations Leader

Neurocrine Biosciences; San Diego (CA); On-site; USD 133,000 - 182,000; Full time

Benefits offered by this job

Retirement plan with company match

Paid vacation

Holiday and personal days

Paid caregiver/ parental and medical (

Health benefits

Annual bonus

Equity long-term incentive

Job summary

Neurocrine Biosciences seeks a senior Digital Ops leader to drive Web Operations across its portfolio, managing production across brands and external partners. You will oversee scalable processes, governance, and service levels, coordinating with content, analytics, privacy and IT to deliver high-quality digital experiences.

The role requires 6+ years in digital marketing/operations, strong cross-functional leadership, and hands-on CMS/asset management expertise with platforms like Contentful

Qualifications

• BS/BA in marketing, communications, info systems, CS, digital tech or related field with 6+ years in digital marketing/operations.
• Master's degree in marketing, life sciences or business administration with 4+ years in similar roles.
• Experience managing digital production and web operations across multiple brands or digital properties.
• Strong understanding of website production lifecycles from requirements to release and optimization.
• Experience establishing production workflows, SLAs, KPIs, and vendor governance; familiar with JIRA/Workfront/ServiceNow.

Responsibilities

• Lead digital production operations across Neurocrine's portfolio of websites.
• Partner with brand teams and agencies to maintain enterprise production standards.
• Develop training for internal teams and partners on core capabilities and best practices.
• Oversee managed services partner with budget, capacity, timelines, and scope.
• Establish and monitor service levels and KPIs for throughput, cycle time and quality.
• Collaborate cross-functionally with content, analytics, privacy, IT and stakeholders.
• Oversee QA and release-management to ensure high-quality experiences.
• Promote reusable components, templates, and standardized production practices.
• Coordinate with Contentful/Bynder teams for platform enhancements and governance.
• Extend governance to additional digital assets and channels as needed.

Skills

Digital production

Web operations management

Agency management

Cross-functional leadership

Marketing operations

JIRA

Adobe Workfront

ServiceNow

Contentful

Bynder

Asset management

Analytics tagging

Privacy compliance

Education

Bachelor's degree in marketing, communications, information systems, computer science, digital technology or related field

6+ years of digital marketing, marketing operations or related fields

Tools

JIRA

Adobe Workfront

ServiceNow

Contentful

Bynder

Job description

Neurocrine Biosciences seeks a senior Digital Ops leader to drive Web Operations across its portfolio, managing production across brands and external partners. You will oversee scalable processes, governance, and service levels, coordinating with content, analytics, privacy and IT to deliver high-quality digital experiences.

The role requires 6+ years in digital marketing/operations, strong cross-functional leadership, and hands-on CMS/asset management expertise with platforms like Contentful