Omnichannel Fulfillment & Customer Service Specialist

JCPenney; Brandon (FL); On-site; USD 19,286 - 24,108; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation and holidays

401(k) with Company match

Store associate discount

Job summary

JCPenney in Brandon, FL is seeking an Omni Associate to drive profitable sales growth by executing Enterprise Fulfillment and jcp.com activities alongside Customer Service and Store Operations. You will support sales, help fulfill orders, and maintain stock while delivering outstanding customer experiences.

The role emphasizes teamwork, adherence to performance standards, and active participation in inventory and store operations.

Qualifications

• Minimum 1–2 years of retail experience.
• Bachelor's degree preferred; high school diploma required.
• Strong customer service and sales focus.

Responsibilities

• Assist customers and promote products to drive sales.
• Process Enterprise Fulfillment tasks and packing/shipping.
• Support jcp.com order checks, stock, and store operations.
• Partner with team to restock and participate in inventory.
• Meet performance standards for shrink, safety, and attendance.

Skills

Customer service

Sales

Teamwork

Education

Bachelor's degree

HS diploma

Job description

JCPenney in Brandon, FL is seeking an Omni Associate to drive profitable sales growth by executing Enterprise Fulfillment and jcp.com activities alongside Customer Service and Store Operations. You will support sales, help fulfill orders, and maintain stock while delivering outstanding customer experiences.

The role emphasizes teamwork, adherence to performance standards, and active participation in inventory and store operations.