Omnichannel Fulfillment & Customer Experience Specialist

JCPenney; Miami (FL); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

JCPenney in Miami is seeking an Omni Associate to help grow profits by executing Enterprise Fulfillment, jcp.com activities, and customer service initiatives. The role covers in-store service, online order support, and stock management.

Requirements include 1–2 years’ experience and a bachelor’s degree preferred (HS diploma required). This full-time position offers benefits, discounts, and team collaboration in a fast-paced retail environment.

Qualifications

• Minimum 1–2 years work experience.
• Bachelor degree preferred; HS degree required.
• Focus on driving sales, service, and operational accuracy.
• Demonstrates ownership and strong communication.
• Maintains high energy and accountability.

Responsibilities

• Customer Service & Sales - greets customers, assists in finding products, delivers outstanding service.
• Enterprise Fulfillment - monitors fulfillment systems, packs orders, and processes ship-from-store activities.
• jcp.com Operations - researches order issues and supports stock and order processing.
• General Operations - replenishes store inventory and participates in annual inventory.
• Performance Standards - meets shrink, safety, omnichannel, profit, productivity, and attendance goals.

Skills

Customer service

Sales

Teamwork

Communication

Education

Bachelor degree or equivalent

HS diploma or equivalent is required

Job description

JCPenney in Miami is seeking an Omni Associate to help grow profits by executing Enterprise Fulfillment, jcp.com activities, and customer service initiatives. The role covers in-store service, online order support, and stock management.

Requirements include 1–2 years’ experience and a bachelor’s degree preferred (HS diploma required). This full-time position offers benefits, discounts, and team collaboration in a fast-paced retail environment.