Omnichannel Fulfillment & Customer Experience Associate

JCPenney; Florida; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

Paid vacation

401(k) match

Employee discount

Eight paid holidays

Job summary

JCPenney is seeking an Omni Associate to drive sales growth by executing Enterprise Fulfillment, jcp.com activities, and exceptional customer service. The role covers Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general store operations.

The position requires 1–2 years of experience, a Bachelor's degree preferred, and a strong focus on accuracy, teamwork, and accountability. Benefits include medical and 401(k), with associate discounts available.

Qualifications

• Minimum 1–2 years of work experience.
• Bachelor degree or equivalent preferred; HS degree or equivalent required.
• Strong customer service and sales orientation.
• Ability to work in a fast-paced retail environment.
• Accountability and initiative in daily tasks.

Responsibilities

• Customer Service & Sales: greet and assist customers, promote products and services, and resolve issues.
• Enterprise Fulfillment: monitor fulfillment processes, pack orders, and ensure timely shipments.
• jcp.com Operations: manage order check-ins, stock area, and related transactions at the register.
• General Operations: replenish store inventory and participate in annual inventory processes.
• Performance Standards: meet shrink, safety, omnichannel, and attendance targets.

Skills

Customer service

Sales

Team collaboration

Problem solving

Adaptability

Education

Bachelor's degree or equivalent

HS degree or equivalent

Job description

JCPenney is seeking an Omni Associate to drive sales growth by executing Enterprise Fulfillment, jcp.com activities, and exceptional customer service. The role covers Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general store operations.

The position requires 1–2 years of experience, a Bachelor's degree preferred, and a strong focus on accuracy, teamwork, and accountability. Benefits include medical and 401(k), with associate discounts available.